Rain Out Policy

COMMUNICATING CANCELLATIONS

  • If games are going ahead you will not be notified, so please assume all games are going ahead unless informed.
  • If games are being cancelled, you will be notified via email at the different timelines outlined below.
  • Please do not call the enquiry line as we will not make any formal weather calls except on email.

TIMELINES FOR WEATHER CALLS

Sometimes, despite our best intentions the weather can take a turn between the times we make the decision to play at 4:00 pm and the start of scheduled games at 6:30pm, so here is a timeline for weather calls leading up to your game time.

FIRST CALL 4:00PM
  • We make a call depending on current weather conditions, as well as court and field conditions safety and closures.
  • If courts are too wet from rain earlier in the day, we will likely cancel and reschedule due to your safety.
  • If fields are closed by our facility owners, we will cancel and reschedule.
SECOND CALL (15 MINS BEFORE START TIME)
  • If rain starts between the 4pm call and games scheduled start times, our staff will make a final assessment of the conditions when they arrive at the venue.
THIRD CALL AKA ROLLING CALL (DURING GAME PLAY)
  • If heavy rain appears during games, the Event Host will make an assessment based on safety and may stop play if they do not feel the conditions are safe for our members
  • If a game is cancelled during play, remaining games will be cancelled
SUNDAY AFTERNOON LEAGUES
  • First call will be made at 12pm
  • Final call will be made at 2:30pm when our staff reach the venue.
  • After 3pm a rolling call will be made by on-site staff

ACCEPTABLE CONDITIONS

  • All indoor leagues will run irrespective of weather
  • Outdoor all-weather pitches play on for all levels of rain, except electric storms
  • If outdoor fields are open, games will continue for all levels of rain at grass fields, except electric storms
  • If outdoor courts are too wet from rain earlier in the day, we may remove puddles to make it safe
  • We do not cancel leagues due to hot temperatures

If Urban Rec decides that scheduled games are going ahead safely, and a team chooses not to play, that game will be considered a forfeit/default and will be subject to the Urban Rec’s forfeit and default policy.

YOUR RESPONSIBILITY

Your safety is paramount, and our staff will work to protect your safety to the best of their knowledge. If you personally feel unsafe, you do NOT need to continue to play. We expect you to take certain personal precautions to protect your own personal situation.

RESCHEDULING RAINED OUT GAMES

  • Where possible, rained out games will be rescheduled for up to 2 weeks, as a result the season end date might be delayed and the season might be extended.
  • Whilst we do everything possible to have all your games played, sometimes with booking limitations this is not possible.
  • Sometimes this means we need to create double-header games to ensure we complete the season in a nominated time.
  • Some extreme circumstances like venues without lights, means some games cannot be replayed.
  • These games will not be refunded
  • Each league will be managed on a case by case basis with the interest of member experience as our top priority.